Feedback & Complaints
We are confident that we provide a high standard of professional service in all respects. However, we might not get it right on every occasion. If you have any concerns or feel dissatisfied with the service you have received from us, please raise your concerns with us as soon as you can. We will do our best to resolve things to your satisfaction.
If you wish to give us feedback or raise a complaint about our services, you can do so by:
- Emailing us at: firstname.lastname@example.org (citing ‘feedback/complaint’ in the subject line)
- Phoning us on: 01753 865165
- Writing to us at:
11 High Street
If reporting a complaint, please make this clear in the subject line of your email or within your letter. We will acknowledge your feedback or complaint within two working days. We will provide a formal response to your complaint within eight weeks from the date you submit it to us (and will act to resolve it sooner than this).
The Legal Ombudsman
If you are not satisfied with our response or efforts to resolve your complaint, you can report the complaint to the Legal Ombudsman.
To make a complaint to the Legal Ombudsman, you must have first raised the complaint with us using the method above. You must also have allowed us eight weeks to respond.
You can report a complaint to the Legal Ombudsman by phoning 0300 555 0333 or email email@example.com. Find out more about how to raise a complaint with the Ombudsman at www.legalombudsman.org.uk/complaint-form-legal.
The Solicitors Regulation Authority
In acting on your behalf, we are subject to all governing legislation, codes of conduct, regulations and professional rules applicable to solicitors in England and Wales generally. Goldstein Legal is authorised and regulated by the Solicitors Regulation Authority (SRA). If you think there has been a breach of the SRA Principles in our service to you, then you can report your complaint to the SRA. Find out more about how to report this on the SRA website here.